Privacy
KoKonna AI E-ink Frame Privacy
Effective Date: 2025.04.02
Welcome to KoKonna AI E-ink Frame! We understand the importance of your personal information and are solemnly committed to protecting your privacy. This Privacy Policy aims to clearly explain how we collect, use, store, share, and protect your personal information, as well as your rights, when you use our products, mobile application ("App"), and related services.
Please read and fully understand the entire content of this policy before using our products and services. By starting to use KoKonna AI E-Paper Frame and App, you agree to our processing of your information in accordance with this policy.
I. What Information We Collect
We collect information to provide you with core functions and optimize your experience, mainly including:
Account Information: When you register an account, we may collect your mobile phone number, email address, username, and encrypted password.
Device Information: To connect and control your electronic frame, we collect the device's unique identifier (such as MAC address), IP address, operating system version, Wi-Fi network information (SSID and connection status, used for network configuration), and device running status.
Content You Upload: Personal photos and images you actively upload via the App to be displayed on the electronic frame. These contents will be stored in the cloud and on your device.
AI Generated Content and Related Data: When you use the AI image generation function, the text descriptions (prompts), reference styles, etc., you provide, as well as the generated images themselves.
Usage Data: Log information about how you use the App and the frame, such as feature clicks, setting preferences (e.g., slideshow interval), connection time, error reports, etc.
Location Information (Optional): Only with your authorization and consent, we collect approximate location information to provide location-based services (such as local weather, art news).
II. How We Use Your Information
We use your information for the following purposes:
Providing Core Services: Account management, device binding and connection, photo upload and synchronization, AI image generation and display.
Product Improvement and Development: Analyzing usage data to optimize product performance, develop new features, and enhance user experience.
Communication and Support: Sending you service notifications (such as firmware updates), technical support, and responding to your inquiries.
Security and Compliance: Used to detect, prevent, and respond to fraud, abuse, security risks, and technical issues, and to comply with laws and regulations.
III. How We Share and Disclose Information
We do not sell your personal information. We may share information with third parties only in the following circumstances:
Legal Requirements: To comply with legal obligations, respond to lawful requests from government agencies, protect our and our users' rights, property, and safety.
IV. Data Storage and Security
Storage Location: Your personal information and content data will be stored in data centers located globally by us and our service providers.
Retention Period: We retain your information only for the period necessary to provide you with services. You can choose to delete your account or specific content, and related data will be deleted from the active system. However, based on legal requirements or technical limitations, some backup information may be retained for a certain period.
Security Measures: We take industry-standard technical and management measures (such as encrypted transmission, access control) to protect data security. However, please note that no method of internet transmission or electronic storage can guarantee 100% security.
V. Your Rights
Depending on the laws of your region, you may have the following rights:
Access and Correction: Access and modify your personal profile through App account settings.
Deletion: Delete photos you uploaded or AI-generated content. You can also apply to cancel your account.
Withdraw Consent: Manage App location permissions, etc., in device settings.
Complaints: File privacy-related complaints with us through the contact information at the end of this policy.
VI. Protection of Minors
Our products and services are primarily intended for adults. If you are a minor (usually under 18 years old, depending on regional laws), please use under the guidance of a guardian. If we discover that we have inadvertently collected personal information from a minor, we will try to delete it as soon as possible.
VII. Updates to This Policy
We may revise this policy from time to time. Updated versions will be released through App push notifications or website announcements. If you continue to use the service, it is deemed that you accept the updated policy.
VIII. Contact Us
If you have any questions, comments, or need to exercise your rights regarding this Privacy Policy, please contact us through the following means:
Email: elsa@galaxyguide.cn
