Order Processing Time

All orders are processed within 1–2 business days after receiving your order confirmation.

Orders are not processed or shipped on weekends or major holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

 

Shipping Methods & Delivery Time

KoKonna ships orders from our designated warehouses.

Estimated delivery time:

● United States: 5–10 business days

● Canada, UK, Europe, Australia, and other supported regions: 6–15 business days

Delivery times may vary depending on:

● Destination country

● Customs clearance

● Local carrier conditions

● Peak shopping seasons

Remote areas may require additional delivery time.

 

Shipping Rates

Shipping fees are calculated during checkout and displayed before payment confirmation.

 

Tracking Information

Once your order has shipped, a tracking number will be provided by email.

Please allow some time for tracking information to update after shipment.

 

Customs, Duties & Taxes

Customers may be responsible for any customs duties, import taxes, or fees required by their country.

KoKonna is not responsible for delays caused by customs clearance.

 

Shipping Damage or Missing Items

Please inspect your package immediately after delivery.

If your order arrives:

● Damaged

● Missing items

● Incorrect product

please contact KoKonna within 7 days after delivery.

Please provide:

● Order number

● Photos of the package

● Photos/videos of the issue

Our support team will review the situation and provide a solution.

 

Lost Packages

If your package is confirmed lost during transportation, please contact us.

KoKonna will work with the shipping carrier to investigate and provide appropriate assistance.

 

Contact Us

KoKonna Customer Support

Email:

support@kokonna.art